To: gjb105@btopenworld.com From: BTopenworld Team Subject: Service Email Date: Mon, 28 Jan 2002 13:53:59 GMT ***************************************** BTOPENWORLD SERVICE EMAIL - JANUARY 2002 ***************************************** WELCOME to the BTopenworld customer service email. In this email we update you on our service and let you know of any developments or applications that may affect the way you use our service. We hope you find it useful. ***************************************** IN THIS UPDATE 1. TOP TIP: SAVE THAT CALL 2. CUSTOMER SERVICE 3. AVOID EXTRA CALL CHARGES! 4. GET IT FROM OTHER MESSENGERS 5. EMAIL ALERTS SERVICE 6. STORE AND SHARE ON THE WEB 7. READ THIS IF YOUR CHILDREN SURF ________________________________ 1. TOP TIP: SAVE THAT CALL Save making a phone call to the BTopenworld team by using our online help service. There are many step-by-step guides to help you, e.g. how to set up more email accounts. To find out more, go to http://www.btopenworld.com/help ________________________________ 2. CUSTOMER SERVICE The quickest way to change your account details, or make a billing or technical enquiry, is to do it online. But you can also send an email if you prefer, using one of our easy-to-fill-in forms. These forms are designed to save you time and help us to help you as quickly as we can. To make changes online or send a billing enquiry by email, go to http://www.btopenworld.com/helpnb/bill_support To make a technical enquiry by email, go to http://www.btopenworld.com/helpnb/tech_enquiry ________________________________ 3. AVOID EXTRA CALL CHARGES! Avoid extra internet call charges by making sure you're connecting correctly. Please: a) use the correct BTopenworld dial-up product (which should be on your computer's desktop) b) check that BTopenworld is your default dial-up setting. If you're using Internet Explorer (IE) on a PC, you can do this by going to 'Start' > 'Settings' > 'Control Panel' > 'Internet Options' > 'Connections'. If BTopenworld isn't your default setting, highlight it in the list and click on 'Set Default'. c) check you're using the right dial-up product for the time of day (if you're on a time-sensitive connection package such as BTopenworld SurfTime) If you've any doubts and want to make doubly sure you're connecting correctly, we suggest you download the latest BTopenworld dialler at http://www.btopenworld.com/mybtopenworld/validateuser ________________________________ 4. GET IT FROM OTHER MESSENGERS Tuesday 18th December 2001 saw the launch of the new, faster BT Instant Messenger. This means you can now: a) connect to other instant messengers such as Yahoo, AIM ICQ and MSN b) log in from any PC with your own ID and password c) operate more user-friendly messaging features, such as 'quick send' with the 'Enter' button and 'Remove All' contacts with one click You don't have to change your current version, but if you'd like to enjoy our updated and more versatile Instant Messenger, please go to http://www.btopenworld.com/communicate/im/ ________________________________ 5. EMAIL ALERTS SERVICE Don't forget you can set up alerts to be sent to your mobile phone for some or all of your email. This can be useful if you're waiting for important email but need to be on the move or elsewhere. The subscription charge for this service is now 2.50 (inc VAT) a month. If you'd like to sign up or you're an existing user wanting more info, please go to http://www.btopenworld.com/emailalerts ________________________________ 6. STORE AND SHARE ON THE WEB Xdrive - a new service for you. BTopenworld and Xdrive let you back up and share photos, music or other data with your choice of contacts, friends and colleagues. You get 75MB of storage for US$4.95 a month (currency is automatically converted when charged to UK credit cards). To find out more go to www.btopenworld.com/xdrive ________________________________ 7. READ THIS IF YOUR CHILDREN SURF You're probably aware of the ongoing safety issues about child protection and safety on the internet. The internet's used by many of the twelve million young people in this country - so it's not something to be treated lightly. We're trying to make sure that children can enjoy the best of the internet more safely - protected from pornography, violence and crime. Our exclusive software, SurfMonkey, aims to make surfing safer for your children*. For a month's free trial, go to http://www.btopenworld.com/surfmonkey *********************************************** Thank you for your time and best wishes from the BTopenworld team. * Surfing with SurfMonkey is a safer way to view the wonderful world of the internet. Although we can guarantee lots of enjoyment and learning for your children using SurfMonkey, we cannot guarantee their complete protection. (c) BTopenworld 2002. All rights reserved. BTopenworld is a trademark of British Telecommunications plc. Registered office: 81 Newgate Street London EC1A 7AJ Registered in England No. 1800000 Above provided without warranty of any kind.